General Terms and Conditions

These General Business Terms and Conditions (GTC) apply to all contracts, deliveries, and other services provided by:

Bliklen Pte. Ltd.
151 Chin Swee Road #07-12
Singapore, 169876
UEN: 201800490E
(hereinafter referred to as “Bliklen”) in its dealings with customers. Any deviating business terms and conditions of the customer are hereby expressly rejected. Bliklen will only recognize such deviations if expressly agreed upon in writing.

Customers may download and print these GTC from the website [https://www.benbliklen.com] or request a copy via email at admin@benbliklen.com.

 

§ 1 Applicability

  1. These GTC govern all legal relationships between Bliklen and its customers for coaching and consulting services.
  2. They apply to both business clients and consumers.
  3. Any future changes to the contract should be agreed upon in text form where possible.

 

§ 2 Registration / Conclusion of Contract

  1. The contract is concluded with Bliklen Pte. Ltd., 151 Chin Swee Road #07-12, Singapore 169876.
  2. Contracts may be entered into in person, via telecommunications, through the website [https://www.benbliklen.com], or by other means.
  3. The language of the contract is English.
  4. Written contracts will be stored; however, contracts may also be concluded orally.
  5. Bliklen reserves the right to withdraw from a coaching session contract for justifiable reasons, such as concerns about the customer’s participation.

 

§ 3 Payment / Default

  1. The customer must pay the contractually agreed fee for coaching/consulting services. If no fee is agreed upon, Bliklen’s published hourly rates, or in their absence, customary and reasonable local fees, will apply. Payment is due in advance unless otherwise specified or a payment plan is granted.
  2. Additional expenses incurred for the coaching, as evidenced by receipts, will be reimbursed by the customer.
  3. For late payments, a reminder fee of SGD 2.00 will be charged for each subsequent reminder. The customer may contest these fees by proving lower or non-existent expenses. Bliklen retains the right to claim statutory damages for default.
  4. Accepted payment methods:
    – Credit card (via payment link).
    – Immediate bank transfer (details provided during the transfer process).
  5. If prepayment is required, Bliklen may verify payment before providing services. If the customer fails to provide proof of payment, Bliklen may request payment at the venue or deny service until payment is made. In the case of duplicate payments, refunds will be processed promptly.

 

§ 4 Scope and Venue of Services

  1. Descriptions of services and venues on the website [https://www.benbliklen.com] are approximate and serve illustrative purposes only. Full adherence is not guaranteed.
  2. Bliklen reserves the right to adjust service content or schedules for professional reasons, such as updates or developments, provided such changes do not fundamentally alter the service in a way that is unacceptable to the customer.
  3. Bliklen may modify the venue or time of services with prior notice, provided the changes are reasonable for the customer.

 

§ 5 Customer’s Obligations

  1. The success of the service relies on preparatory discussions, cooperation, and mutual trust.
  2. Customers are not obligated to undergo coaching or implement recommendations provided.
  3. Customers remain solely responsible for their physical and psychological well-being during coaching/consulting sessions.
  4. Customers acknowledge that all steps and measures taken during the coaching/consulting process are their responsibility.

 

§ 6 Service Cancellations

  1. Bliklen may cancel coaching/consulting sessions due to force majeure (e.g., natural disasters, strikes, illness) without fault.
  2. Customers will be informed of cancellations as soon as possible.
  3. In such cases, customers are not entitled to compensation.
  4. Bliklen will offer substitute dates. If no agreement is reached, service fees already paid will be refunded.
  5. Refunds will cover only the net amount received by Bliklen, excluding payment method-related fees.

 

§ 7 Customer Withdrawal or Non-Participation

  1. If a customer withdraws or refuses to participate, the service fee remains payable, less any expenses saved by Bliklen or alternative income generated.
  2. Bliklen is not obligated to accept replacement participants, even if offered by the customer.

 

§ 8 Right of Cancellation (for Consumers)

  1. Consumers have the right to cancel distance contracts within 14 days without providing a reason. The cancellation period begins on the contract date.
  2. To cancel, customers must inform Bliklen unequivocally (e.g., by letter or email) before the deadline.
  3. In the event of cancellation, Bliklen will refund all payments within 14 days using the original payment method unless otherwise agreed.
  4. If services commenced during the cancellation period, the customer will pay for services rendered up to the cancellation date.

 

§ 9 Copyright, Recordings, and Intellectual Property

  1. All Bliklen materials (e.g., presentations, lecture notes) are protected by copyright and may not be copied, distributed, or published without permission.
  2. Customers are prohibited from recording coaching/consulting sessions without explicit consent.
  3. Bliklen may record sessions with customer consent for internal use only.

 

§ 10 Confidentiality

  1. Bliklen will maintain the confidentiality of all customer-related information, even after contract termination, except where legally required.
  2. Documents will be securely stored to prevent unauthorized access.

 

§ 11 Liability

  1. Coaching and consulting involve the individualized development of methods, behaviors, and attitudes, and their success is highly dependent on the customer’s active participation. Bliklen does not guarantee specific outcomes from coaching or consulting.
  2. Statements and recommendations provided during coaching or consulting serve as guidance for the customer’s business or personal decisions and do not replace them in any way.
  3. The customer retains statutory rights.
  4. Bliklen is not liable for transmission issues or network errors that affect online sessions.

 

§ 12 Mediation

  1. Parties must strive for amicable resolution before initiating court proceedings.
  2. Mediation must be conducted by mutual agreement or a mediator assigned by a Bar Association representative.
  3. Court proceedings are permissible only after mediation fails.
  4. Costs of unsuccessful mediation are shared equally.

 

§ 13 Data Protection

  1. Contractual data is processed under GDPR guidelines for necessary purposes.
  2. Data may be shared under lawful conditions.
  3. Individuals can request corrections, limitations, or deletion of data.
  4. Data retention aligns with legal and legitimate interests.
  5. Certain data may be shared with coaching associations; objections are respected.

 

§ 14 European Dispute Resolution

  1. Customers may use the European Commission’s ODR platform for disputes.
  2. Bliklen is not obligated to participate in arbitration proceedings.